💳 Legal Document

Cancellation & Refund Policy

Last updated: May 2026Version: 1.0

Right of Withdrawal — Brazil

🇧🇷Art. 49 CDC (Law 8.078/1990)

You have the right to cancel your subscription without any justification within 7 (seven) calendar days from the purchase date.

Full cancellation, no penalty, no explanation needed
Full refund including any fees, within 10 business days
Cancellation via the same channel used to subscribe (in-app)

How to cancel within 7 days

Go to Settings → Pro Subscription → Cancel subscription

Or email suporte@temporun.run with subject Cancellation — Right of Withdrawal

Keep your cancellation confirmation or reference number

⚠️ Note

The 7-day period starts from the payment confirmation date, not from the date you first use the service.

Right of Withdrawal — Europe / Ireland

🇪🇺🇮🇪EU Consumer Rights Directive 2011/83/EU — Cooling-off period

You have the right to cancel within 14 (fourteen) calendar days of purchase, without reason.

Free and unmotivated cancellation within 14 days
Full refund within 14 days of cancellation request
From June 2026: dedicated cancellation button per Directive 2023/2673/EU

Exception (EU)

If you expressly request immediate service access before the 14-day period ends and sign an acknowledgement, any refund will be proportional to the period already used.

How to cancel within 14 days

Go to Settings → Pro Subscription → Cancel subscription

Or email suporte@temporun.run with subject Withdrawal Request — TempoRun Pro

You may also use the standard withdrawal form below

Standard EU withdrawal form

To: TempoRun Ltd — suporte@temporun.run I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: TempoRun Pro Ordered on: ___________ Consumer name: ___________ Account email: ___________ Date: ___________

Cancellation after the withdrawal period

Monthly plan

Cancel any time, no penalty
Pro access remains active until the end of the paid period
No pro-rata refund for the current month
Auto-renewal disabled immediately

Annual plan

Cancel any time, no penalty
Pro access remains active until end of paid year
Pro-rata refund for remaining months evaluated case by case
EU users: pro-rata refund guaranteed by law in service failure cases

Cancellation due to health issues

✅ Health policy

We understand that medical emergencies happen. We offer a pro-rata refund for unused months on the annual plan with medical documentation.

This applies to:

Pregnancy with medical restriction on physical exercise
Surgery or post-operative recovery
Documented serious injury preventing running for more than 30 days
Any medical condition preventing running

Contact suporte@temporun.run with subject Health Cancellation, including a medical document (certificate, report or medical letter).

Cancellation due to service failure

If TempoRun experiences a serious and continuous failure, you are entitled to a refund:

Continuous outage exceeding 72 hours
Irreversible loss of user data
Core features non-functional for more than 7 days

🇧🇷Brazil

Immediate termination with full refund for unused period, per Art. 20 of the CDC.

🇪🇺Europe

Full or pro-rata refund per the EU Consumer Rights Directive.

Auto-renewal — Transparency

You will receive an email reminder 7 days before each annual renewal
Cancel any time directly in the app
Next billing date and amount always visible in Settings → Pro Subscription
Brazil (Procon-SP): cancellation available through the same channel as signup
Europe (UCPD): cancellation must be as easy as signing up

How to request a refund

Via the app

Settings → Pro Subscription → Manage → Cancel and request refund

Via email

suporte@temporun.run — response within 2 business days

⏱️ Processing time

Credit card: 5 to 10 business days (depends on bank)
The refund appears on the next or subsequent statement

Dispute contact

Email: suporte@temporun.run

Response time: up to 2 business days

🇧🇷 Brazil — external channels

consumidor.gov.br — official government platform
PROCON in your state

🇪🇺🇮🇪 Europe / Ireland — external channels

ccpc.ie — Competition and Consumer Protection Commission
eccireland.ie — European Consumer Centre Ireland
ec.europa.eu/consumers/odr — Online dispute resolution

This policy was prepared in accordance with Art. 49 of the CDC (Brazil), Directive 2011/83/EU (Europe), Directive 2023/2673/EU, and Irish consumer protection legislation.